Customer Care

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Customer Care Services

Baxter Strategies’ customer care services produce results for both Business-to-Business and Business-to-Consumer clients. These services will help you…

•	Identify and stabilize customers that are at risk
•	Increase your customer retention rate, especially among your best customers
•	Sell more products and services to a more satisfied customer base
•	Increase the long term value of a customer (LTV)
•	Win back lost customers
•	Improve investor confidence

Our sophisticated services examine all aspects of customer care. We evaluate the systems your company has in place and we marry that information to your customers’ experiences with your company.

Our services are modular and include highly customized qualitative and quantitative examinations of the company-customer interface, sophisticated problem detection research, in-depth examinations of customer satisfaction and loyalty, and our highly affordable Internet-based FixedFocus^TM customer retention program that accurately assesses the quality of each customer relationship.

Our systems will complement your CRM program — yielding insights into the dynamics of the company-customer interaction that CRM rarely provides. For a more in-depth look at customer retention please see our white paper Client Retention: A Business Imperative.

Consider the difficulty and high cost of replacing lost customers and that long term customer relationships are inherently more profitable, investing in customer retention yields demonstrably higher ROI than customer replacement.

Site last updated 11/30/2011

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